How to request deletion
In the Pro Trainers UK app, open Settings and choose Delete account. The app will acknowledge your request and show its status and expected completion date.
If you cannot access the app or have already uninstalled it, email us instead. You do not need an active app session to request deletion. Include the email address or phone number used for your account so we can identify it. Do not include your password or an identity document unless we explain why a proportionate check is needed.
What happens to your information
We review the information associated with your account, remove your account credentials and delete personal information that no longer needs to be kept.
Training or certificate information may remain only where there is a documented reason to retain that record. We record the reason and a review date, and explain what remains and why. A certificate expiry date or technical system limit alone is not a reason to keep personal information.
We send you confirmation of what was removed and what, if anything, remains before we mark the request complete. Copies of certificates that you or another person already shared outside our service may remain with that recipient.
How long it takes
We process account deletion requests within 28 days of receiving them. If we need information to identify your account or verify the request, we will contact you. When you submit a request in the app, its status and expected completion date are shown there.
For more detail about information we use and your privacy rights, read our privacy policy.